If there are issues uninstalling, please refer to Answer ID 16789: Acronis True Image for Western Digital Does Not Complete the Uninstall Process. If "Product activation required" appears again, uninstall Acronis True Image for Western Digital using the OS Add/Remove Programs.To repair Acronis True Image software, please refer to Answer ID 32052: Repair Acronis True Image for Western Digital Installation Software".If the Rescan does not resolve the issue, follow the steps listed below. A network connection must be made to the NAS before the rescue media can connect.Ĭlick the Rescan button under the message.My Cloud OS 5 - the SMB (Server Message Block) protocol is not set correctly.My Cloud Home and Duo are not supported by Acronis True Image for Western Digital. Having an outdated version of Acronis True Image for Western Digital.Incorrect installation of Acronis True Image for Western Digital.One Western Digital branded (WD, SanDisk, G-Technology) storage product must be installed insterally or externally connected to the computer.To this system or can be detected in your local network, then try to renew the license again." Please make sure your new hardware by Western Digital has been attached "No new hardware by Western Digital has been detected. When connecting a Western Digital branded (WD, SanDisk, G-Technology) device the following message appears: "Product activation required." Product Activation Required for Acronis True Image for Western Digital
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